FAQs

Where can I find contact information for Pearl Harbor or Hickam Lodging?

Lodging information can be found on the Navy Gateway Inns and Suites page of our CNIC Joint Base Pearl Harbor-Hickam Installation site. Pearl Harbor Lodging: (808) 473-5983, Hickam Lodging: (808) 260-1200.

Does the base offer tours?

The MWR ITT office offers historical base tours of Hickam and Ford Island, and accepts reservations from 'authorized patrons.' There is a fee for MWR historical base tours, which can be found on the MWR GreatLife Hawaii website. JBPHH can make special considerations for Pearl Harbor survivors & WWII veterans. To request a tour, contact the Public Affairs office at CNRH.PAO@navy.mil. Other base tour requests can be considered on a case-by-case basis. JBPHH is an active base open to those with valid military ID and their sponsored guests.

Who do we contact to report non-working housing area fixtures? (e.g. street lights, etc.)

For Navy housing, you can request maintenance and services online through a resident portal by visiting the Forest City Military Communities Hawaii website or call (808) 839-HELP (4357).
For Air Force housing, contact Hickam Communities to make an online service request or call (808) 423-1650 for urgent requests. For all life threatening emergencies, please dial 911.

Where do we go to comment about a facility?

There is an Interactive Customer Evaluation (ICE) web-based tool that individuals can fill out about JBPHH facilities, which can be found here.

How do I request for Sailors to volunteer in a community event?

Contact the Command Volunteer Service Coordinator at (808) 474-6735.

Where can I find information on MWR base events?

MWR special events and other family activities can be found on the MWR Great Life Hawaii website.

Where can I find information on Space-A travel?

Space-A travel information can be found on the JBPHH AMC Passenger Terminal website. FAQs on Space-A Travel can be found here.

Google Translation Disclaimer

Google Translate, a third party service provided by Google, performs all translations directly and dynamically.
Commander, Navy Region Hawaii, cnrh.cnic.navy.mil has no control over the features, functions, or performance of the Google Translate service.
The automated translations should not be considered exact and should be used only as an approximation of the original English language content.
This service is meant solely for the assistance of limited English-speaking users of the website.
Commander, Navy Region Hawaii, cnrh.cnic.navy.mil does not warrant the accuracy, reliability, or timeliness of any information translated.
Some items cannot be translated, including but not limited to image buttons, drop down menus, graphics, photos, or portable document formats (pdfs).
Commander, Navy Region Hawaii, cnrh.cnic.navy.mil does not directly endorse Google Translate or imply that it is the only language translation solution available to users.
All site visitors may choose to use similar tools for their translation needs. Any individuals or parties that use Commander, Navy Region Hawaii, cnrh.cnic.navy.mil content in translated form, whether by Google Translate or by any other translation services, do so at their own risk.
IE users: Please note that Google Translate may not render correctly when using Internet Explorer. Users are advised to use MS Edge, Safari, Chrome, or Firefox browser to take full advantage of the Google Translate feature.
The official text of content on this site is the English version found on this website. If any questions arise related to the accuracy of the information contained in translated text, refer to the English version on this website, it is the official version.